Help with an existing booking
To check your journey, use the latest confirmation email we sent you. It gives your booking reference, travel date, outward departure, assigned return time and passenger count. Please follow those confirmed times rather than a timetable shown for new bookings.
Open your secure booking page to see your confirmed journey and request a change. We send a short-lived link to the email recorded on that booking; no account or password is needed.
Missed your booked return?
Contact us promptly and quote your booking reference, confirmed return time and where you are. Message us on WhatsApp (+44 7576 271065) or email bookings@stonehenge.direct. WhatsApp is for messages, not calls.
We will check whether another vehicle and driver can collect you and confirm any separate fare before you agree. A missed return does not automatically give you a seat on another departure. If the operator is driving, they may reply only after stopping safely.
For more or fewer passengers, a different journey or stored bags, use the online request below. Your booking reference and confirmation email are checked together; we do not display private booking details from a reference alone. Please do not make another booking or pay again while we review your request.
Request a booking change online
Our operating day runs from 09:15 until the last booked return of the day. The operator and staff also drive journeys, so they review online requests when safely stopped, which may be after completing a journey. A same-day request might not be answered before you travel. Requests received outside operating hours are reviewed when possible or during the next operating day.
Follow your existing confirmation unless we confirm a change. We will show any additional price before asking you to accept it. Existing bookings are reviewed under the terms agreed when they were made.
You can request more or fewer passengers, a different outward departure or a return time change. We check seats and vehicles before agreeing any change. A return time change on a current booking may have a fee, which we will explain before asking you to accept and pay. A separate vehicle needs an individual quote. Earlier bookings remain subject to their original terms. Sending this request does not take a payment.
If your confirmation is missing, email bookings@stonehenge.direct. Use the online form for planned changes; use the urgent contacts above if you have missed today's return.
For your confirmed departure, arrive at Culture Coffee, 67–69 Fisherton Street, Salisbury, 5–10 minutes beforehand and check in using the kiosk inside the café. You are welcome to arrive earlier if you would like to enjoy a coffee or meal. Board your booked vehicle on Chapel Place, in the alley in front of the café.